Privacy Policy

1. Introduction

Prudore ("we", "us", "our") is committed to protecting the privacy of everyone who visits this website or takes part in our educational sessions on personal credit reports. This policy explains what personal data we collect, why we collect it, and how it is handled, in line with Malaysia's Personal Data Protection Act 2010 (PDPA). Questions about this policy can be directed to [email protected].

2. Data We Collect

When you use our contact form or enquire about a session, we may collect your name, email address, phone number, and any message you choose to include. We do not require or request copies of your actual credit report as part of any educational session.

Data is collected directly through our contact form, and indirectly through cookies and basic analytics tools used to understand how the site is used (see our Cookie Policy for details).

We process this data on the basis of your consent when you submit an enquiry, and our legitimate interest in responding to questions about our sessions.

Enquiry data is retained for up to 24 months to allow us to follow up on questions, after which it is deleted unless you have become an active participant in one of our programmes.

3. How We Use Your Data

• To respond to enquiries about our workshops, courses, and programmes
• To register participants for sessions they have chosen to join
• To send confirmations and practical details relating to a booked session
• To improve our website and materials based on aggregated, anonymised usage patterns
• To meet legal or regulatory obligations where applicable

We do not sell personal data to third parties. Where analytics tools are used, data is processed in aggregate form and is not used to identify individuals for marketing purposes without separate consent.

4. How We Protect Your Data

We apply reasonable technical and organisational measures to protect personal data, including restricted access to enquiry records, secure storage practices, and periodic review of how data is handled internally.

Should a data breach occur that is likely to affect your rights, we will take appropriate steps to notify affected individuals and, where required, the relevant authority.

5. Cookies

Our website uses essential cookies for basic functionality and, with your consent, optional cookies for analytics and preferences. Full details are available on our Cookie Policy page, where you can also manage your preferences.

6. Your Rights

Under the PDPA, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data, subject to legal retention requirements
• Withdraw consent for optional processing at any time
• Object to certain uses of your data
• Lodge a complaint with the Personal Data Protection Department of Malaysia

To exercise any of these rights, contact us at [email protected].

7. Third-Party Links

Our site may reference or link to official Malaysian reporting bodies or other external resources for educational purposes. We are not responsible for the privacy practices of any third-party sites you may visit.

8. Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from minors.

9. Changes to This Policy

We may update this policy from time to time. Material changes will be reflected by updating the "Last Updated" date at the top of this page.

10. Contact Us

For any privacy-related questions, please contact us at [email protected] or by post at No. 28-3, Jalan PJU 5/20, Kota Damansara, 47810 Petaling Jaya, Selangor, Malaysia.